Warranty & RMA Policy

Customer must obtain a RMA NO from Australia Pro-Image before returning any Products. The RMA number must be prominently displayed on the outside of the return package. Customer will be notified about the cost to repair the product after examination by RMA department, for products that out of warranty, customer shall pay expenses for shipment of repaired or replacement products to and from Australia Pro-Image. For products that still in warranty, customer shall pay expense for shipment to our RMA site. Any Products must include any available product serial number, a detailed description of the problem experienced, and proof of the original retail purchase date. Products must be properly packaged to prevent damage in transit. Damage resulting from improper packaging will not be covered by this warranty. All products returned should be shipped to; Unit 9, 35 Dunlop Road Mulgrave, VIC 3170
Allegedly defective Products returned to Australia Pro-Image will be carefully tested, if it found by RMA department on examination not to be defective, the products will be returned to customer at customer's expense. will charge the customer for examination and testing.

RMA Procedure

1. Get RMA Number
	Please fill the RMA form that provide by sales or RMA department, you can fill out and submit the RMA request on the web also. For details, please Click the Link at buttom of this page. Please fill out the form as detail as possible, the description such as "DEAD", "Don't work" are not acceptable. We will confirm the RMA number or contact with you within 24 hours upon the time we receive your request. Caution: Please packing all RMA returned goods very carefully. Australia Pro-image takes no responsibility for the damages during transportation.
2. Return the product with original packing without Accessories
	Returns the products without any accessories, such as Bracket, Power code...... If you include these parts in necessary. please note clearly both in the RMA form & packing list, Australia Pro-image does not take the responsibility in case of lose during transportation.
3. Confirm the RMA charge
	After the examination to your returned products, RMA department will issue a quotation to you; no action should be taken before your confirmation. A formal invoice will be issued when the repairing is done, please sign back and pay the repairing charge, and fully payment must be made before shipment.
4. Shipping back to the customer
	Normally Australia Pro-Image ships RMA returns by us via Star courier for Melbourne metropolitant customers and via McPhee for other customers within Australia. Customer will be noticed after shipping. Please check with RMA department within 3~5 days after received shipping information, in case of nothing received.